A credential that cannot be taken away is not a credential. This is how ours is withdrawn, who decides, and how you challenge that decision.
The credential number remains in the public register permanently and returns “REVOKED” with the date. It is never deleted and never reissued.
The card and the attestation letter must be returned or destroyed, and it is misrepresentation to continue presenting them.
Revocation is a statement about a credential, not a judgement about a person. Where a dog is simply no longer suited to the work, we say so plainly and offer career-change support at no charge — see below.
Any assessor may halt any assessment at any moment on welfare grounds. That is recorded as “Halted — welfare” and is never recorded as a failure of the team. Some dogs are not suited to public work no matter how skilled they are, and a dog that is quietly miserable in a supermarket should not be made to keep going. We help with retirement, rehoming where needed, and choosing a successor.
The same address takes complaints about our own staff, our assessors, or our decisions — including an allegation that an assessor was pressured toward a result. Reports may be anonymous, no client’s credential is affected by a report they make, and retaliation against a reporter is a terminable offence.